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Refund and Returns Policy — Viravisto

Overview

At Viravisto, we want our learners to have the best possible experience.
Since our products are digital and instantly accessible after purchase, our refund policy differs from that of physical goods.

You may request a refund within 30 days of your purchase only if you have not completed or downloaded a significant portion of the course or practice test. After 30 days, we cannot offer refunds or exchanges.

Eligibility for Refunds

To be eligible for a refund, your purchase must meet all of the following conditions:

  • The course or test has not been fully completed.
  • You have not downloaded the materials (if available).
  • The refund request is made within 30 days of purchase.

Refunds will not be granted for:

  • Courses or tests that have been fully accessed or completed.
  • Discounted or promotional purchases.
  • Purchases made through third-party platforms.
  • Situations involving user error, such as purchasing the wrong course.

Refund Process

Once your refund request is received, our team will review it and notify you by email of the approval or rejection of your refund.

If approved, your refund will be processed automatically to your original payment method within a few business days.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank or payment account again.
  2. Contact your credit card company; it may take time before your refund is officially posted.
  3. Contact your bank; processing times can vary.

If you’ve done all of this and still haven’t received your refund, please contact us at [email protected].

Digital Product Policy

Because all Viravisto products are delivered electronically, there are:

  • No returns or exchanges for downloaded or accessed materials.
  • No physical shipments or return addresses.

Gifts and Vouchers

If the course or test was purchased as a gift, the recipient may receive a credit on their Viravisto account equal to the purchase amount, if eligible under our refund policy.

Need Help?

If you have any questions about refunds or purchases, please contact our support team at [email protected].
We’re here to help you make the most of your learning experience.